Service from Orion Satellite means consistent local support, attention to detail, reliability, dependability, responsibility, and accountability.
All suppliers of satellite systems provide the same specials, promotions, etc, but not all suppliers hang with you after the installation is complete. We are a local business. Why is that important? Consider all the ads you see in the mail, newspaper, or all the phone solicitations you hear over and over again. They are all 800 numbers — people from out of state, collecting the revenues, but not providing any meaningful service or commitment to you. In the yellow pages; notice all the providers with 800 numbers, they aren’t local, but did you realize that, and more importantly, should you care? Absolutely.
A local business such as ours is responsive to your needs when they occur and is responsible for the systems we install. We can always be reached. We are accountable, helpful, and consistently available for any future concern. Our work ethic is second to none, and we deeply care about the services we provide, which are fully guaranteed.
What’s Unique About Our Service?
HANDS-ON INSTRUCTION 7 DAYS A WEEK – We provide installation and service 7 days a week. When the installation is complete, we will activate the receivers, ensure they are working properly, then explain how the system works and give you hands-on instruction until you are comfortable with using the remote control and how the new satellite system integrates with their other components.
UNMATCHED CUSTOMER SERVICE – All our customers are given a phone number for assistance before we leave. We encourage them to call us if they have any problems or for any other reasons such as; reprogramming remotes, hooking up new components, readjusting the dish if necessary, or any further customer education.
ONGOING SUPPORT – If in the future, a receiver needs to be moved to another room or a dish needs to be relocated, the charges will be minimal. We choose not to overcharge people for small requests. It is yet another advantage of doing business with us.